Making a Claim
Support when you need it most.
What to do if you need to make a claim
When something unexpected happens, we know you want the process to be simple, with immediate support.
The quickest way to start your claim is to call us directly on 0121 655 3420. One of our team will talk you through what happens next and help you gather the information your insurer will need. Having your client reference to hand, along with a brief description of the incident or loss, will help us get things moving quickly. Our aim is always to reduce stress, guide you clearly and make sure your claim is handled as smoothly as possible.
Our claims procedure
We keep our claims process straightforward. When you call us, we’ll take the details of what’s happened, explain what your policy covers and outline the next steps. We can also liaise with your insurer on your behalf, help you complete any required forms and keep you updated throughout.
If additional information or evidence is needed, we’ll let you know promptly so there are no delays. Our focus is on getting your claim moving quickly and ensuring you always know where things stand.
Why choose Abbeyfields?
A claim is often the moment you discover what your insurance, and your broker, is really worth.
At Abbeyfields, we won’t leave you to navigate the process alone. We’ll act as your advocate, speaking directly with your insurer, clarifying what’s required and helping resolve any issues that arise along the way. You’ll always deal with a real person who understands your policy and your situation, and who’ll guide you from first call to final outcome. It’s personal, attentive support at the time you need it most.
Need to make a claim?
If something has happened and you need to talk to us, call 0121 655 3420 (Monday to Friday, 9am to 5pm).
We’ll take it from there and help you get everything in motion quickly and clearly.
